User experience design
New steps that help hosts respond to booking requests in a timely manner also increased the booking success rate.
Research
New steps that help hosts respond to booking requests in a timely manner also increased the booking success rate. These changes include making pending
Iconography
These changes include making pending reservation requests more prominent for hosts.
Research
This decreased the number of reservation requests that previously went unanswered, effectively increasing the number of guests who successfully book a place to stay.
